FAQS

For all further queries, or for our private/NHS price-lists, please get in contact.

WHAT AREAS DO YOU PROVIDE A DAILY PICK UP SERVICE FROM ?

Currently we offer a free daily pick-up and drop-off service to the following areas:

Brixton

Oval

Camberwell

Kennington

Tower Bridge

Elephant & Castle

Clapham Common

Clapham North

For all other areas, please see below.

DO YOU PROVIDE FREE POSTAGE?

For private-only practices we do provide a free postage service, reflected in our price list. This comes in the form of free-post labels which we can send via email for you to attach.

Unfortunately we do not currently offer a free postage service for NHS clients or practices, but our free pick-up service does apply if your practice is in one of the areas above.

WHAT IS THE TURN-AROUND TIME FOR NHS & PRIVATE WORK?

We aim to provide all work back within a period of 5 working days.
Additions, repairs and relines take 1 working day (starting the day after we collect the job).
Often we can provide certain orthodontic appliances within a period of 3 working days.
Flexi & chrome dentures have a 10 day turn-around time.
Please let us know about any rush jobs, and where possible we will try to accommodate you.

WHAT IS THE CUT-OFF TIME FOR SAME-DAY COLLECTION?

We collect from our practices every morning before 12pm. If you have anything for collection after we have visited you, please call us and we will arrange a collection for the next day.

PAYMENT & INVOICING

We invoice on the last day of every month, and you have 28 days following that to make a payment. For a copy of our account details, or if you have any queries regarding payment, please contact us.